This Privacy Policy explains how Sultans Logistics collects, uses, stores, and protects user information when using our mobile application and related services.
By using our mobile application, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect the following types of information from users:
The information collected may be used for the following purposes:
The app may request access to your device location if location-based services are required. This may include tracking service location, inspection location, journey details, or operational verification.
Location data is used only for app-related service purposes. Users may disable location permission from their device settings, but some app features may not function properly without it.
The app may request access to the camera, photo library, or file storage to allow users to upload images, inspection photos, documents, or related files.
These files are used only for the purpose for which they are uploaded and are not sold or shared for marketing purposes.
We may send push notifications related to bookings, inspections, confirmations, reminders, account updates, or important service alerts.
Users can disable push notifications from their device settings at any time.
We do not sell, rent, or trade user personal information.
We may share information only in the following situations:
We take reasonable technical and organizational measures to protect user information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
We retain user information only as long as necessary for business, operational, legal, or service-related purposes.
Some records may be retained for internal reporting, legal compliance, dispute resolution, or service history.
Users may request account deletion or removal of personal information by contacting us using the contact details provided below.
After receiving a valid request, we will review and process the request within a reasonable time, subject to any legal, operational, or regulatory retention requirements.
Our app may use third-party services for hosting, analytics, notifications, communication, maps, or technical support.
These third-party services may collect information according to their own privacy policies. We recommend reviewing the privacy policies of any third-party services used through the app.
The app may contain links to external websites, WhatsApp, phone calls, maps, or other third-party platforms.
We are not responsible for the privacy practices, content, or security of external websites or third-party platforms.
Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without proper consent, we will take steps to remove such information.
Users may contact us to:
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
Users are advised to review this Privacy Policy periodically for any updates.
If you have any questions about this Privacy Policy or wish to request data removal, please contact us: